Frequently Asked Questions?

What is Zamzam.com?
It is online portal (OTA) approved by Ministry of Hajj & Umrah (MoHU). It is seamlessly integrated to MAQAM and can be used to generate BRN (Booking Reference Numbers) for Hotel & ground transport which is mandatory to issue Umrah Visa
How can agents’ access Zamzam.com?
Approved Umrah agents globally with valid IBAN no from H & U Ministry can register to access portal.
How does an Umrah Agent register on zamzam.com?
An Umrah Agent can register on Zamzam.com with valid IBAN no and activation will be done instantly. In case agent did not get log in details (User Name & Password) Contact us on :
Email: support@zamzam.com or techsupport@zamzam.com
Mobile : 966920033845
How does an agent register themselves for Umrah business?

STEP 1 (Agent) - Agent will send the following:

  • Exact name of company as registered
  • Company License & IATA (If available) registration number & date.
  • Owner, name, nationality, Passport No., Date & place of issue
  • Full address of main office Telephone No. & email

STEP 2 (Umrah Service Provider):

  • Contract in Triplicate will be sent to Agent, signed & stamped by Umrah Companies and Chamber of Commerce attested by Commerce & Ministry of Foreign Affairs in any city from which Chamber of commerce will be done ( Jeddah, Makkah , Madinah )

STEP 3 (Agent):

  • Sign and stamp all copies of the contract & Translate your Firm registration & IATA in Arabic.
  • Attest sets of Umrah Agreement + Arabic Translation of your Firm Registration & IATA by Chamber of Commerce or Tourism Ministry in your country
  • Attest all copies by Saudi Embassy
  • Get registered in Umrah License Ministry of Hajj after registration.
  • Click on the below link for the same:
    https://umralicense.haj.gov.sa/UmrahLicensing/index.xhtml;jsessionid=nqfqPdWBgsMTGxTba P-XMmCrqi0ozgD2wDrUklu.%20?dswid=-9795
  • Send all copies back to Umrah Operator for final approval (sets of umrah agreement + Arabic translation of IATA & Firm Registration original)

STEP 4 (Umrah Service Provider):

  • Get final approval of Ministry of Haj
  • 1 book of approved umrah agreement along with your original firm registration and IATA will be sent back
  • Electronic Visa services for uploading passport details
  • Your BANK IBAN details along with User ID & Password
  • OTA's link to create your user ID and Password, to generate BRN's
  • Our Online Portal Link to do actual hotels and transport bookings

STEP 5 (Agent):

  • You need to create user ID and password for OTA's & generate Google authenticator
  • Transfer amount to your IBAN account
  • Submit 1 Approved book of Umrah agreement to Saudi Embassy in your country and start issuing umrah E-Visa.
What are products offered by Zamzam.com?
On B2B – Accommodation and Transport On B2C – Accommodation, Transportation, Ground services and Umrah Visa (Air Tickets for travel to/from Makkah & Madina will be available soon)
Is it possible to issue Umrah visa through B2B of Zamzam.com / OTA?
No, Umrah visa issued through Electronic Visa Services only but it is mandatory to issue BRN through Zamzam.com / OTA . With BRN, Umrah agent has to log into Sejal portal to issue Umrah visa
Is Payment gateway available on Zamzam.com?
Payment Gateway is available for B2C. For B2B the payment for the booked services are done through the IBAN No of Umrah Agent
Can we create BRN for group booking on Zamzam.com?
Yes. BRN can be created for a Group. It is based on no of rooms and transfers type chosen
Who are the Product content providers at Zamzam.com (OTA)?
Hoteliers , Umrah Operators , ground support services (suppliers) registered with H&U Ministry in both holy cities who can upload their inventory, products and services directly.
Whom should we contact for technical & service issues & requirements?
We have support team available in English & Arabic.
They can be contacted by Live chat , mail and Telephone
1) Look for Live chat : English-Arabic
2) support@zamzam.com or techsupport@zamzam.com
3) Mobile:+ 966920033845 choose language Option
Is it possible to get refund if products and services not utilized or partially utilized after obtaining BRN?
Depends on cancellation policies of different suppliers and products
Any Incentives, Discounts or loyalty program?
We can consider Loyalty program for Bookers & incentive for agents based on target (including Umrah prod vertical as Zamzam.com has limited markup possibilities)